FAQ

About Accommodation

Cancellation Policy
Cancellation 30 days prior to check-in date 50% of room charge
Cancellation 7 days prior to stay 100% of room charge
Cancellation on the day of stay 100% of room charge
Non-accommodation
Check-in time is 3:00 p.m and check-out time is 10:00 a.m.
No extension of check-in and check-out time is allowed.
Smoking Policy
Smoking is not permitted in any of the rooms.
Please use the smoking area.
About room wear
Yukata for men and women are available.
Room Types
In addition to suites (Japanese-style rooms) and standard rooms (Japanese-style rooms)Glampung is located next to the hotel.
Internet access
Free Wi-Fi access is available throughout the facility.
Pet Friendly
Only small dogs are allowed.Please be sure to read the Terms and Conditions for Accommodation of Pets.

About Facilities

About meeting rooms and banquet halls
We do not have a meeting room, but there is a lounge in the hotel.
Please use the lounge in the hotel.There are no banquet rooms.
Barrier-Free
We are sorry, but the hotel is not barrier-free.

About Restaurants and Cuisine

Meals are served at the following venues.

The following venues are available for each meal.

Hotel Accommodations Glamping accommodations
Dinner Irori Restaurant Barbecue Garden
Breakfast Irori Restaurant Inside the Glamping Dome
Food Allergies
Please inform our staff of any food allergies when you make a reservation.
About Dinner
Irori kaiseki dinner starts at 5:00 .p.m or 7:00 .p.m.
The seating time is 1.5 hours.BBQ can be served from 3:30 .p.m. to 6:00 .p.m..Seating is available until 9:00 .p.m..
About breakfast
When you check in, we will ask you about your preferred time between 7:00.a.m. and 9:00.a.m. (last start at 9:00 .a.m.).

Access to the hotel

Pick-up and drop-off service
We provide free pick-up service by cab to Komaba (Chuo Expressway Hirugami Onsen) bus stop.
Parking
Parking is free of charge.
There are spaces for 20 cars.

Other Information

About Credit Card
Credit cards accepted are JCB, VISA, DC,NICOS, UFJ, OMC, UC, Diners, Saison, MasterCardAmerican Express.
For anniversaries, birthdays, etc.
We will do our best to accommodate you.Please contact us by phone or e-mail.